Modmail

The Modmail module allows users to communicate directly with staff through a dedicated modmail system (via Astro Birb’s DM’s). Unlike tickets, modmails are designed for more immediate or casual communication, making it easier for users to reach out to staff members for quick questions, concerns, or reports.

Options
Preferences

Option	Description
Category	The category where modmail threads will be created.
Transcripts	The channel where modmail transcripts will be sent.
Roles	Roles that are allowed to manage and respond to modmails.

Option	Description
Auto Message	Makes it so whenever you talk in the modmail channel your message automatically gets sent.
Use Messages	Make it so all the modmail messages are in messages instead of embeds.
Modmail Type	Choose between Threaded Modmail or Channel Modmail.

Commands

/modmail reply: Reply to a modmail.
/modmail alert: Pings you for the next modmail message.
/modmail blacklist: Blacklist a user from using modmail.
/modmail unblacklist: Unblacklist a user from using modmail.
/modmail close: Close a modmail conversation.
/modmail snippets create: Create a modmail snippet.
/modmail snippets delete: Delete a modmail snippet.
/modmail snippets edit: Edit a modmail snippet.
/modmail snippets all: View all the modmail snippets.

Onboarding

Configuration

Modules